Choosing A Cleaning Professional
Whether it’s carpets, rugs or upholstery, if you live in the Leicester area and you’re looking to hire a professional cleaning company, you want to make sure you choose one that’s going to do a good job. Our site recommends a number of reputable carpet cleaners in Leicester and beyond, but you should always make sure you’re asking the right questions before you agree to hire any of them.
Most cleaning companies are suitably qualified and experienced professionals who you can rely on to do a fantastic job and leave you with thoroughly-cleaned, great-looking carpets and upholstery. But just to make sure that’s your experience, here are some of the things it’s always worth checking.
Are They An Established Business?
Businesses that provide a poor service don’t usually last very long, so check how long your carpet cleaning company has been trading. A well-established business with years of experience is always more likely to provide the kind of cleaning and customer service you’re looking for. Even if the company has been established for years, it’s also worth checking how experienced the individuals that will actually be doing the cleaning are, to make sure they have the necessary expertise to do a good job. You should also check that your cleaning company is fully insured, so if anything does go wrong you’re not going to be left out of pocket.
What Equipment & Cleaning Products Do they Use?
One of the benefits of hiring a professional company to clean your carpets or upholstery is that they should have the experience, equipment and techniques to deal with the different types of cleaning and stain removal situations. Make sure they are providing the most appropriate advice and cleaning service for the job you want doing, whether it’s straightforward carpet cleaning or dealing with the removal of a more challenging stain. Ask about the equipment and cleaning products they use, whether they are environmentally-friendly, which manufacturer they are from, and if they are endorsed by organisations such as WoolSafe®.
Check References & Reviews
One of the best ways of anticipating what kind of service you’re likely to get is to see what a company’s previous customers say about them. A cleaning company that provides a good service and is proud of it’s reputation should have no problem providing you with references and testimonials you can check. In fact, these days it’s easier than it’s ever been to see how well a company goes about their business, with a quick search on the Internet. You can search on Google for reviews of the companies you’re thinking of using, or visit specialist review sites like CheckaTrade.com to see how they are rated.
What Guarantees Do They Offer?
Whilst you expect any company you hire to do a good job, sometimes it might not be quite as good as you hoped. A reputable company will want you to be left completely happy with their service, so ask what guarantees they offer if you think they’ve fallen short on their promises. Will they offer a free re-clean to make sure you’re completely satisfied, and in the event you’re not, is there a money back guarantee if they can’t deliver what they promised? With most companies this is unlikely to be something you need to worry about, but it’s still a good idea to check.
What Are Their Qualifications?
While carpet and upholstery cleaning may not be a regulated profession, it’s still good to know that the company you choose has the right expertise and qualifications for the job. Check to see if they’re members of the National Carpet Cleaners Association and/or The Approved Carpet Cleaners Association, and you could even ask what kind of training their personnel undergo to make sure they all have the necessary expertise. Affiliation with the appropriate associations and industry recognised training will give you the confidence that you’re hiring professionals.
There are literally hundreds of carpet cleaning companies throughout Leicestershire and across the UK doing a great job for their customers each and every day, and carrying out the above checks on any business you’re thinking of hiring will make sure that you’re choosing one of them.